Privacy Policy

Who we are

Els Nature is a UK wellness brand founded by Dr Elsa Tsang. For privacy questions, contact hello@elsnature.co.uk.

Information you send us

If you email us, call us, or use one of the enquiry forms, we may receive your name, company name, email address, phone number, message, and any business information you choose to include.

How we use it

We use this information to respond to your enquiry, manage skincare support, discuss business acquisition enquiries, handle press or partnership conversations, and keep a clear record of correspondence.

Confidential business enquiries

Acquisition enquiries are treated with care and confidentiality. Where appropriate, information may be shared with professional advisors such as legal, financial, or property advisors for the purpose of reviewing a possible transaction.

Contact forms

The forms on this static website open your own email client with a pre-filled message. The website itself does not store form submissions. Your email provider may keep a copy of what you send.

Shopify skincare orders

Skincare purchases are handled through Shopify. Shopify and any payment providers process order and payment information under their own privacy terms.

Third-party services

This site uses externally hosted images and fonts, and links to services including Shopify, Instagram, YouTube, Unsplash, Google Fonts, and Dr Elsa's website. Those services may process technical information according to their own policies.

How long we keep information

We keep enquiry information only for as long as needed for the purpose it was sent, for sensible business records, or where required by law.

Your rights

You may ask to access, correct, or delete personal information we hold about you, subject to legal and business record requirements. Email hello@elsnature.co.uk.